Frequently Asked Questions
Q: I have a discount code, where do I enter it?
To enter your discount code, you'll need to be in the checkout stage of your order. If you are using a mobile device, you will need to click "show order summary" to enter it.
You can enter your discount code within the cart and it will automatically adjust the cost to reflect your discount. If your discount code is not working, contact us at firstname.lastname@example.org or @drinkfioretto on Instagram or Facebook and we will fix the issue for you as soon as possible.
Q: I ordered something, when will it arrive?
2-5 business days.
Q: How can I get free shipping? Why is my order charging shipping?
Free shipping is automatically triggered in the cart when your final order is valued over $100.
There is a standard fee of $10 for orders under $100, and $15 for orders to Alaska and Hawaii. Thank you for your understanding.
Q: What if I change my mind after I make a purchase online?
Contact us right away at email@example.com or @drinkfioretto on Instagram. If your order has not been processed, we will gladly refund you or change your order. Please understand if your order has been shipped, we unfortunately are not able to issue a refund. Thanks for understanding.
Q: What if I receive my product and it is damaged?
Please contact us right away at firstname.lastname@example.org or @drinkfioretto on Instagram. A member of our customer support team will be able to assist you.
Q: What if I receive my product and I would like to return it?
Please understand that we do not accept exchanges or returns due to the delicate nature of some of our products and hygiene concerns, as they are used during food and drink preparation. Please keep this in mind when you are purchasing any drinkware.
Q: What does Fioretto mean?
Fioretto is an Italian name which translates to "little flower". Our founder felt that their family name perfectly reflected the luxury drinkware we provide at home!